On-Line Maintenance Requests & Rent Payments
Maintenance Requests and Rent payments may be
submitted on-line via the Rent Café tenant portal (see links below for further
instructions). Maintenance requests are only received during normal business
hours, (8 AM - 4 PM) Monday through Friday. All non-emergency requests are
handled promptly, generally by the following business day. Any requests
submitted on Fridays will most likely be completed the following Monday.
In order to make the rent payment process easier,
On-Line Rent Payments may be made through the Rent Café Tenant portal as well,
for more information;
For Maintenance Emergencies, our service staff is
on call 24 hours a day. For Emergency service calls (lock-outs, toilet
overflow/plumbing issues, no heat/hot water, security lock problems, etc.),
please call the maintenance office at (617) 734-8008. After business hours,
emergency service calls are dispatched to an on-call Fineberg service staff
member by an answering service via the maintenance office number: (617) 734-8008
If this is a fire emergency, first call 911 for
the local Fire Department, and then notify us at (617) 734-8008.
All online maintenance requests are handled through our Rent Café tenant
portal located by clicking the link below or copying and pasting the address
into your browser address field.
Before using Rent Café, tenants must register with the system. Full
instructions are located in the pdf below:
Click here for Resident Portal Registration Instructions
You will need to have Adobe Reader installed to view this, which is available
as a free download; accessible from the link below:
Do Not Submit Emergency Calls Through The On-Line Portal.
All Emergency Requests Must Be Submitted Through Our Maintenance Service
Line: Call (617) 734-8008